Returns & Exchanges

Laura Mercier is committed to your satisfaction and offers a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your purchase, we will gladly accept a return or exchange for items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is submitted, a prepaid shipping label will be generated for you to print and attach to your return package.

• 3.
  Pack Your Items

  Carefully pack the items in their original packaging, ensuring all components are included, and secure the prepaid label to the outside of the box.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; your refund or exchange will be processed within 7-10 business days of receipt at our warehouse.