Frequently Asked Questions
Discover everything you need to know about our products and services.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also track your order status directly through our website by logging into your account.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or new condition to qualify for a refund.
How do I find the right shade of Tinted Moisturizer or Foundation?
You can use our online Shade Finder tool or book a virtual consultation with one of our beauty experts to find your perfect match based on your skin tone and undertone.
Are Laura Mercier products tested on animals?
Laura Mercier does not test our products or ingredients on animals, nor do we delegate this task to others. We are committed to the elimination of animal testing.
Do you offer international shipping?
Currently, we ship to select international locations. Please visit our shipping information page for a full list of supported countries and estimated delivery times.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for your convenience.